Frequently Asked Questions

Have a question about working with Canyon Computer Solutions? You’ll find answers to common questions below. For questions about a specific service, visit the service page for more detailed information and questions.

How do I make an appointment?

Call (661) 713-5673 or email us to schedule an appointment.

How soon can you come out?

We do our best to schedule appointments as quickly as possible. Same-day or next-day appointments are often available, depending on our schedule.

What are your hours?

Monday through Friday 8:00 am to 6:00 pm, evenings as needed, weekends with advance notice.

Do you come to me, or do I bring my computer to you?

Both. We do onsite visits at your home or office, accept drop offs, and can arrange pickup and delivery. Many software problems can also be handled remotely with no visit at all.

What happens during an onsite visit?

We’ll begin by discussing the problem or service you need. After the work is complete, we’ll explain what we found, answer any questions, and let you know if we recommend any additional service or repairs.

What do I need to prepare for a visit?

Please have someone 18 or older available for the appointment, provide access to the equipment that needs service, and make sure there’s a safe workspace with access to electrical power. If the visit is for a business, we’ll also need access to any equipment or areas related to the issue.

Do I need to back up my computer before service?

If possible, yes. We recommend keeping a current backup of important files before any computer service. If your computer isn’t working or you’re unable to create a backup, let us know before your appointment and we’ll discuss your options.

What does service cost?

Our full pricing structure can be found on our Pricing page.

What forms of payment do you accept?

Cash, checks, Zelle and Venmo.

What areas do you serve?

We serve the Santa Clarita Valley and surrounding communities, including Canyon Country, Saugus, Valencia, Newhall, Castaic, Stevenson Ranch, and Agua Dulce. Visit our Contact page for a complete service area map.

Can you provide references?

Yes. We’re happy to provide references from past customers upon request.